Me: Thank you for calling *****, how may I direct your call?
Caller: What?
Me: Thank you for calling *****, how may I direct your call?
Caller: Hello?
Me: Sir, how may I direct your call?
Caller: What company is this?
Me: This is *****.
Caller: Is this O'Reilly Auto Parts?
Me: No, this is *****.
Caller: Can I speak to *****?
Me: No one by that name works here, sir. I believe you have the wrong number.
Caller: I talked to him last time I called. This is O'Reilly, right?
Me: No, sir. This is *****. We are an insurance company.
Caller: Well...is this O'Reilly?
Me: No sir. This is *****.
Caller: What company is this?
Me: *****.
Caller: Well...do you carry the part or not?
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