Maybe I'm the not so bright one here?

Caller: 'Allo. Is Ennnneh there?

Me: I'm sorry?

Caller: Is Ennnneh there?

Me: Did you say ****?

Caller: No. Ennnneh. She call me. She tell me rajernaerqorqowrkasmdmalwtnqwlrkn.

Me: Did you say *****?

Caller: No...Ennnneh...

Me: Do you have their extension...

Seriously...do they not teach Geography anymore?

A guy in a suit walks into my area...

 

Visitor: I have an appointment with ****. (The person he names is the Chairman and Founder of our little company)

Me: Um. He works in Virginia.

Visitor: So do you expect him back today?

Me: He doesn't work in this state. He might come by to visit at some point this year...who did you set up the appointment with?

Visitor: *****. (Says my name, which he has clearly read off of the nameplate on my desk.)

Me: No, sir, you did not.

Visitor: Yes, I did. Will she be back at her desk soon?

Me: Actually, it's a he, it's me...and I did not because that is not remotely one of my job duties, nor is it even something I would have access to do.

Random male employee walks by the window.

Visitor: Is that him?

Me: No. He does not work in this location. He works at the corporate office in Virginia.

Visitor: Well...I'll try again later.

 

(Why do they always "try again later"?)

D'oh!

Not a call per se, but...

 

FedEx just delivered me a load of laptops. Unfortunately...they weren't supposed to be delivered to this location, address, building or company. So now I have 8 of someone else's laptops sitting on the floor next to my desk until FedEx comes back to get them.

 

At least the FedEx girl was kind of cute...

This is not the answer to what I asked.

Me: Thank you for calling *****. How may I direct your call?

Caller: Hello?

Another Daily One

Me: Thank you for calling *****. How may I direct your call?

Caller: Extension *****.

Me: One moment.

 

20 seconds later

 

Me: Thank you for calling *****. How may I direct your call?

Same caller: Extension ***** (same extension).

Me: One moment.

 

20 seconds later

 

Me: Thank you for calling *****. How may I direct your call?

Same caller: Extension ***** (same extension).

Me: One moment.

 

20 seconds later

 

Me: Thank you for calling *****. How may I direct your call?

Same caller: Extension ***** (same extension).

Me: One moment.

 

20 seconds later

 

Me: Thank you for calling *****. How may I direct your call?

Same caller: I keep calling *****, but I keep getting her voicemail.

Me: Did you leave them a voicemail?

Caller: No.

I get this one daily...

Caller: It's me again. Where is he?

Me: Who are you trying to reach?

Caller (obviously put out by this): I called this morning.

Me: Okay, who are you trying to reach?

Caller: Can you just put me through to him?

Me: I don't know who you are trying to reach.

Caller: I'll just try again later.

 

I probably should have told him the name...

Me: Thank you for calling *****, how may I direct your call?

Caller: What?

Me: Thank you for calling *****, how may I direct your call?

Caller: Hello?

Me: Sir, how may I direct your call?

Caller: What company is this?

Me: This is *****.

Caller: Is this O'Reilly Auto Parts?

Me: No, this is *****.

Caller: Can I speak to *****?

Me: No one by that name works here, sir. I believe you have the wrong number.

Caller: I talked to him last time I called. This is O'Reilly, right?

Me: No, sir. This is *****. We are an insurance company.

Caller: Well...is this O'Reilly?

Me: No sir. This is *****.

Caller: What company is this?

Me: *****.

Caller: Well...do you carry the part or not?

The Key is in the Details

Caller: I got *****'s voicemail and it says they are out of the office on Wednesday, May 20. Are they in?

Me: Today is Wednesday, May 20.

Caller: Are they in?

Some US Americans Don't Have Maps

Caller: I keep calling ******, but I keep getting their voicemail. Can you go check and see if they are at their desk?

Me: I'm sorry, but we don't have anyone here named ******.

Caller: YES THEY DO WORK THERE! I just talked to them yesterday!

(I look up the person in our directory…they work in Tampa)

Me: Ma'am, that person works in the Tampa office. This is the Nashville office.

Caller: I KNOW THAT. GO CHECK AND SEE IF THEY ARE AT THEIR DESK.

Me: I don't think you understand what I'm telling you.